Return Policy

We of course hope you will be satisfied with your purchase. If for some reason you are not, you have 14 days from the date you received your order to return the product. Due to the nature of our products we accept only items in unopened (seal intact) packaging.

Returns

Please place the item in the original shipping box or any other solid carton box. Fill out the return form and include it inside the box. Close the box and tape it securely.

You can send the package with the return form to:

Dr. Greenlove
Return Webshop
P.O. box 3976
1001AT Amsterdam
The Netherlands

Please note that the costs and responsibility of the return shipment are for your account. We strongly recommend sending the return shipment with a track and trace code, because we, unfortunately, cannot take responsibility if a package gets lost in transit.

Receiving a refund

Once your return has been processed you will receive an e-mail confirmation. The amount will be refunded on the account of your original payment method within 14 working days. Please note we can only refund the amount into the account where the original payment came from.

Exchanges

We only offer refunds. If you would like to exchange an item, we advise you to return the unwanted item and place a new order for the item you prefer.  

RETURN FORM | CONTACT